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24/7 family violence
response phone line
1800 015 188

safe steps Family Violence Response Centre is Victoria’s state-wide 24/7 service for women and their children experiencing family violence. We are the central point of contact for the specialist family violence service system across Victoria, providing immediate support, risk assessments, safety planning, emergency accommodation, information, advocacy and referrals to women and children experiencing abuse.

safe steps is currently recruiting for the following positions. Please click on the arrow to expand and read more.

Family Violence Case Manager
  • North Melbourne location, close to public transport
  • Full time: Mon-Fri 11:00am – 7:30pm
  • $36.59 per hour plus super and generous salary packaging available
  • Attractive employee benefits

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

This unique position:

  • Provides short term case management over the telephone to clients experiencing family violence
  • Maintains daily contact with clients over a 2 to 10 day period
  • Walks alongside women and children to assist them in navigating the family violence system by liaising with, advocating for, assisting with referrals and securing access to appropriate support agencies such as legal, medical and accommodation
  • Identifies and assesses for additional needs and secures access to the services and pathways required by clients
  • Maintains a case-load of clients

About you:

As a seasoned Case Manager possessing experience in Risk Assessment and delivering therapeutic interventions, you are adept at working with women who have experienced family violence preferably within the sectors of mental health, housing or drug and alcohol.  Naturally you possess tertiary qualifications in Social Work, Welfare or psychology or related discipline.

You demonstrate outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner in a demanding, fast paced work environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

How to Apply

WE ACCEPT FEMALE CANDIDATES ONLY.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au. 

Click here to view the position description. 

Crisis Support Advocate - Flexi Overnight
  • Multiple positions available providing phone-based support
  • Position based in North Melbourne, close to public transport
  • $36.59 per hour, plus super with generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role:

Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.  This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support.  In addition, you will develop family case plans and conduct risk and needs assessments.

The hours:

  • Work a minimum of 54 hours per fortnight (0.6 FTE), including weekdays & weekends
  • The overnight shift spans from 9pm to 7am, across 7 days per week.
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

Please note, all professional development is conducted during business hours and you will be available to attend these workshops, with notice provided.

About you:

As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context. In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy.

The ideal candidate will possess:

  • Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view the position description. 

Afternoon Crisis Support Advocates
  • Position based in North Melbourne, close to public transport
  • $36.59 per hour, plus super with generous salary packaging available
  • Wed to Sat, 1pm to 9.30pm, 60.8 hours per fortnight (0.8 FTE)

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role

Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.

This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support.  In addition, you will develop family case plans and conduct risk and needs assessments.

About you:

As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context.

In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy.

The ideal candidate will possess:

  • Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view the position description. 

Crisis Support Advocate - Flexi Worker
  • Permanent part time – 45.6 hours per fortnight
  • $36.59 per hour, plus super with generous salary packaging available
  • Attractive employee benefits
  • Position based in North Melbourne

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and their children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

What are the hours?

  • Work a minimum of 45.6 hours per fortnight (including weekdays & weekends)
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

The position:

  • Provide a telephone crisis response and support service to women and children who have experienced family violence
  • Assist women and children to determine their options, identify relevant service pathways and advocate for required support
  • Develop family case plans and conduct risk and needs assessments

You will have experience in working in the family violence, mental health, housing or drug and alcohol sectors as well as experience in conducting assessments. You are client focused, working efficiently and accurately in a fast paced environment and love working in a team environment.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view a position description.

Family Violence Court and Social Support Worker
  • Full time, fixed term position until 30 June 2019
  • Monday to Friday 8.30am – 5pm
  • Provide face to face support to our clients
  • $36.59 per hour plus super
  • Generous salary packaging available
  • Position based in CBD & North Melbourne

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence, providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

This position:

  • Provides face to face assistance to families affected by family violence, both perpetrators and victims, including to navigate the complexities of moving between state and federal based court systems
  • Conducts risk assessments, safety planning and coordinate and advocate for additional referrals and services
  • Works closely and co-operatively with the family law courts, court staff and safe stepsresponse staff to support the safety of service users and their children affected by family violence
  • Is generally based at the Family Court of Australia in the CBD and on non-sitting court days it is based in North Melbourne

You will have experience in conducting risk assessments and safety planning, as well as a relevant tertiary qualification. You will have an understanding of family violence services, family law systems and trauma informed practices. You are client focused, working efficiently and accurately in a fast paced environment and have well developed oral and written communication skills. You must have the ability to work autonomously and represent Safe steps at court with support just a phone call away.

How to Apply

WE ACCEPT FEMALE CANDIDATES ONLY.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017)

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au

Click here to view the position description.