24/7 family violence
response phone line
1800 015 188

safe steps Family Violence Response Centre is Victoria’s state-wide 24/7 service for women and their children experiencing family violence. We are the central point of contact for the specialist family violence service system across Victoria, providing immediate support, risk assessments, safety planning, emergency accommodation, information, advocacy and referrals to women and children experiencing abuse.

safe steps is currently recruiting for the following positions. Please click on the arrow to expand and read more.

Quality Officer
  • Newly created position
  • Part time, fixed term contract (0.8 FTE)
  • Based in North Melbourne, close to public transport and funky cafes
  • Generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.  

This is an outstanding opportunity to make a real difference at the center of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

Reporting to the Chief Quality Officer, this position will see you:

  • Contributing to the development and improvement of safe steps quality, risk and compliance systems supporting organisational capability and performance
  • Supporting safe steps to meet Quality Innovation Performance (QIP) quality standards and Department of Health and Human Services (DHHS) standards via participating in internal and external audits
  • Support quality improvement initiatives and working groups

The ideal candidate is an experienced quality professional, demonstrating:

  • Experience in document writing and document management systems
  • Experience in accreditation processes, including performance
  • Experience coordinating internal audits and preparation of relevant documentation
  • A comprehensive understanding of quality and risk management principles, frameworks and methodology
  • Presenting to the broader organisation on all Quality matters

You have highly developed written communication skills, ability to bring together diverse stakeholders and strong interpersonal skills. Well organised, you are adept at managing competing priorities and meeting strict deadlines

Knowledge and understanding of DHHS and QIP standards is highly desirable. Your application will be further enhanced by experience working with ISO 9001 standards.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view the position description.

Family Support Worker - Flexi
  • How would you like the opportunity to be at the centre of the biggest change in the family violence sector in Australia’s history? Here’s your chance to contribute to the elimination of the biggest scourge of our time – violence against women and children
  • $36.59 per hour plus super
  • Generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

An exciting opportunity exists for a family support worker to provide face to face support, information, education and advocacy to women and children being accommodated at our supported safe house accommodation service.

Position available:

  • Flexi Position 45.6 hours (Monday to Sunday, hours range from 8am to 6pm) per fortnight – Flexi Workers will be given at least a 2 week notification of their hours of work.
  • Location 5 to 10km north west of CBD

What will you be responsible for?

  • Intensive and brief Case Management in a residential capacity
  • Providing support to women and children in a range of accommodation sites including our service, motels and supported accommodation partner agencies
  • Developing family case plans in consultation with women that promotes theirs and their children’s safety and work with women and children to facilitate their ability to reach the goals identified in the family case plan
  • Providing family violence and healthy parenting education to women
  • Identifying and assessing for additional needs and securing access to the services and pathways required by clients

What will you bring?

To be successful you will have experience in the field of violence against women, human rights, social justice, law reform or general advocacy.  You will be client focussed, work well under pressure, have experience in conducting comprehensive risk and needs assessments and a knowledge of the effects of family violence on children.

Essential

  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children
  • Tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy

Desirable

  • Proven experience providing face to face crisis-intervention and safety planning in a residential setting
  • Competence in using a range of information technology applications including SHIP and Shoretel

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au. 

Click here to view the position description.

Family Violence Case Manager
  • North Melbourne location, close to public transport
  • Full time (Mon-Fri 11:00am – 7:30pm) position available
  • $36.59 per hour plus super and generous salary packaging available
  • Attractive employee benefits

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

This unique position:

  • Provides short term case management over the telephone to clients experiencing family violence
  • Maintains daily contact with clients over a 2 to 10 day period
  • Walks alongside women and children to assist them in navigating the family violence system by liaising with, advocating for, assisting with referrals and securing access to appropriate support agencies such as legal, medical and accommodation
  • Identifies and assesses for additional needs and secures access to the services and pathways required by clients
  • Maintains a case-load of clients

About you:

As a seasoned Case Manager possessing experience in Risk Assessment and delivering therapeutic interventions, you are adept at working with women who have experienced family violence preferably within the sectors of mental health, housing or drug and alcohol.  Naturally you possess tertiary qualifications in Social Work, Welfare or psychology or related discipline.

You demonstrate outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner in a demanding, fast paced work environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

How to Apply

WE ACCEPT FEMALE CANDIDATES ONLY.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au. 

Click here to view the position description. 

Family Violence Resource Worker
  • How would you like the opportunity to be at the centre of the biggest change in the family violence sector in Australia’s history? Here’s your chance to contribute to the elimination of the biggest scourge of our time – violence against women and children
  • Full time fixed term position until 30/6/2019
  • $28.43 per hour
  • Generous salary packaging available
  • Must have current drivers licence

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing family violence, providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of one of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

Position:

Monday to Friday 8.30am -5.00pm – North Melbourne and 5 to 10km North West of CBD. The Family Violence Resource Worker will be required to work across both sites when required.This position:

  • Provides administration assistance to the response services and family support service teams
  • Liaise between the family violence advocate and the client
  • Organise documentation, services, actions and purchases for the client as identified by the family violence advocate
  • Provide back-up support for the other Resource Workers

You will have experience in administration as well as supporting clients. You will have well developed oral and written communication skills and show initiative and attention to detail. You will enjoy working in a busy team environment.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your cover letter and CV to careers@safesteps.org.au. For further information, contact Phoebe Williams on 03 9928 9684.

Click here to view the position description. 

Crisis Support Advocate - Flexi Overnight
  • Multiple positions available providing phone-based support
  • Position based in North Melbourne, close to public transport
  • $36.59 per hour, plus super with generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role:

Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.  This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support.  In addition, you will develop family case plans and conduct risk and needs assessments.

The hours:

  • Work a minimum of 54 hours per fortnight (0.6 FTE), including weekdays & weekends
  • The overnight shift spans from 9pm to 7am, across 7 days per week.
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

Please note, all professional development is conducted during business hours and you will be available to attend these workshops, with notice provided.

About you:

As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context. In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy.

The ideal candidate will possess:

  • Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view the position description. 

Afternoon Crisis Support Advocates
  • Multiple positions available providing phone-based support
  • Position based in North Melbourne, close to public transport
  • $36.59 per hour, plus super with generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role

Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.

This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support.  In addition, you will develop family case plans and conduct risk and needs assessments.

Shifts available:

  1. Wed to Sat, 1pm to 9.30pm, 60.8 hours per fortnight (0.8 FTE)
  2. Sun to Tues, 1pm to 9.30pm, 45.6 hours per fortnight (0.6 FTE)

About you:

As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context.

In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy.

The ideal candidate will possess:

  • Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view the position description. 

Crisis Support Advocate - Flexi Worker
  • Permanent part time – 45.6 hours per fortnight
  • $36.59 per hour, plus super with generous salary packaging available
  • Attractive employee benefits
  • Position based in North Melbourne

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and their children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

What are the hours?

  • Work a minimum of 45.6 hours per fortnight (including weekdays & weekends)
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

The position:

  • Provide a telephone crisis response and support service to women and children who have experienced family violence
  • Assist women and children to determine their options, identify relevant service pathways and advocate for required support
  • Develop family case plans and conduct risk and needs assessments

You will have experience in working in the family violence, mental health, housing or drug and alcohol sectors as well as experience in conducting assessments. You are client focused, working efficiently and accurately in a fast paced environment and love working in a team environment.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view a position description.

Overnight Crisis Support Advocate - 2 positions available
  • Multiple overnight positions available providing phone-based support
  • Position based in North Melbourne, close to public transport
  • $36.59 per hour, plus super with generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role

Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.

This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support.  In addition, you will develop family case plans and conduct risk and needs assessments.

Overnight Shifts available:

  1. Wed to Sat, 9pm to 7am, 72 hours per fortnight (0.95 FTE)
  2. Sun to Tues, 9pm to 7am, 54 hours per fortnight (0.7 FTE)

About you:

As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context.

In addition, you possess completed tertiary qualifications in Social Work and/or Community Services.

The ideal candidate will possess:

  • Experience in working in a related field such as mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV via email to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view a position description.

Crisis Support Advocate - 2 positions available

• Multiple positions available providing phone-based support
• Position based in North Melbourne, close to public transport
• $36.59 per hour, plus super with generous salary packaging available

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria. This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

The Role
Acting as the primary point of contact for our callers, this position is responsible for providing phone-based crisis and intervention support to women and children who have experienced family violence.
This includes assisting our clients in determining their options and incorporates safety planning, identifying relevant service pathways and advocate for required support. In addition, you will develop family case plans and conduct risk and needs assessments.

Shifts available:
1. Wednesday – Saturday, 6.45am to 3.15pm, 60.8 hours per fortnight (0.8 FTE)
2. Wednesday – Saturday, 8am to 4:30pm, 60.8 hours per fortnight (0.8 FTE)

About you:
As a seasoned crisis advocate, you are experience in working with women who have experienced family violence preferably within a crisis context. In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy.

The ideal candidate will possess:
• Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment

• Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
• Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
• Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
• Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
• Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children

You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view a position description.