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24/7 family violence
response phone line
1800 015 188

safe steps Family Violence Response Centre is Victoria’s state-wide 24/7 service for women and their children experiencing family violence. We are the central point of contact for the specialist family violence service system across Victoria, providing immediate support, risk assessments, safety planning, emergency accommodation, information, advocacy and referrals to women and children experiencing abuse.

safe steps is currently recruiting for the following positions. Please click on the arrow to expand and read more.

Family Violence Case Manager - 2 positions
  • North Melbourne location, close to public transport
  • Full time / Monday-Friday basis  with a flexibility to work on some weekends
  • $37.57 per hour + Super and generous salary packaging available
  • Attractive employee benefits

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

This unique position:

  • Provides short term case management over the telephone to clients experiencing family violence
  • Maintains daily contact with clients over a 2 to 10 day period
  • Walks alongside women and children to assist them in navigating the family violence system by liaising with, advocating for, assisting with referrals and securing access to appropriate support agencies such as legal, medical and accommodation
  • Identifies and assesses for additional needs and secures access to the services and pathways required by clients
  • Maintains a case-load of clients

About you:

As a seasoned Case Manager possessing experience in Risk Assessment and delivering therapeutic interventions, you are adept at working with women who have experienced family violence preferably within the sectors of mental health, housing or drug and alcohol.  Naturally you possess tertiary qualifications in Social Work, Welfare or psychology or related discipline.

You demonstrate outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner in a demanding, fast paced work environment. In addition, you demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

How to Apply

WE ACCEPT FEMALE CANDIDATES ONLY.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au. 

Click here to view the position description. 

Crisis Support Advocate - Flexi Worker
  • North Melbourne location, close to public transport
  • Permanent part-time / 45.6 hours minimum per fortnight
  • $37.57 per hour + Super with generous salary packaging available
  • Attractive employee benefits

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and their children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia’s history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

What are the hours?

  • Work a minimum of 45.6 hours per fortnight (including weekdays & weekends)
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

The position:

  • Provide a telephone crisis response and support service to women and children who have experienced family violence
  • Assist women and children to determine their options, identify relevant service pathways and advocate for required support
  • Develop family case plans and conduct risk and needs assessments

You will have experience in working in the family violence, mental health, housing or drug and alcohol sectors as well as experience in conducting assessments. You are client focused, working efficiently and accurately in a fast paced environment and love working in a team environment.

safe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require thesafe steps is exempt from the provisions of the Equal Opportunity Act 2010 which would otherwise require the appointment to this position to be on a non-gender specific basis. Applications for this position will be considered from women only (Exemption H42/2017).

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

Apply for this position by submitting your CV to careers@safesteps.org.au, indicating which shifts you are applying for in your cover letter.

Click here to view a position description.

Quality Officer
  • Newly created position
  • Based in North Melbourne, close to public transport and funky cafes
  • Generous salary packaging available

With a renewed vigour and strong emphasis on all things quality related, this outstanding opportunity provides you with autonomy and the scope to consolidate your QA career in a supportive environment. You will be responsible for driving the development and improvement of the organisations quality, risk and compliance systems that integrate and enhance our service delivery capability.

Working closely and in collaboration across the organisation, the Quality Officer builds and embeds quality frameworks that are aligned to safeguarding our funding stream.

Specifically, this includes:

  • Developing and maintaining all documents associated with audits, Quality Control and Quality Management Manuals
  • Drive and lead the Accreditation cycle
  • Drive and lead the various Audit Cycles across the organisation by providing the appropriate tools, policies, processes, coaching and advice that is fit for purpose
  • Develop and implement the Q1 frameworks for quality assurance and continuous quality improvement
  • Develop, implement and streamline best practice quality assurance methods
  • Evaluate service model and client outcomes, predict and respond to service trends, participate in quality assurance and continuous improvement strategies
  • Develop and deliver training for the effective implementation of the Quality Management System, including the content and process for educating internal customers

 The ideal candidate is an experienced quality professional, demonstrating:

  • Proven experience embedding and maintaining Quality Assurance Systems
  • Proven experience in document writing and document management systems
  • Experience coordinating internal audits and preparation of relevant documentation
  • A comprehensive understanding of quality and risk management principles, frameworks and methodology
  • Strong analytical skills with the ability to make sound business decisions
  • Exceptional verbal and written communication skills
  • Ability to manage internal and external stakeholders
  • Excellent time management and project management skills

You have highly developed verbal and written communication skills, with a knack of bringing together diverse stakeholders coupled with strong interpersonal skills. Well organised, you are adept at managing competing priorities and meeting strict deadlines.

Knowledge and understanding of DHHS and QIP standards is highly desirable. Your application will be further enhanced by experience working with ISO 9001 standards.

Female candidates only. 

Our organisation has an Equal Opportunity Exemption and applications for this role are open to female candidates only under Section 28 of the Equal Opportunity Act 2010. Women with a disability, Indigenous women and women from culturally and linguistically diverse backgrounds are encouraged to apply.

Apply for this position by submitting your CV and cover letter to careers@safesteps.org.au. 

Click here to view the position description.