24/7 Family and Domestic Violence Support for Victorians

If you or someone you know is experiencing or afraid of family and domestic violence, you can contact Safe Steps for support by phone, email or web chat.

We’re open every day of the year, including public holidays.


1800 015 188
24/7 family violence response phone line.


A support worker will reply to you as soon as possible.

Live Web Chat

Connect with a family violence specialist online Mon-Fri, 9am – 12 midnight.

If you have been threatened or you are fearful for yourself, a child or a family member – call 000.

General Enquiries

If you have a general enquiry but do not need family violence support please contact Safe Steps’ head office*.

Order Safe Steps Brochures

Order online HERE.


Email fundraising@safesteps.org.au or read how you can support our work.

Scam phone calls: Safe Steps does not make phone calls asking for donations. If you receive a call or SMS from someone asking for donations on Safe Steps’ behalf, please don’t give them any personal information and consider reporting the call. Scamwatch has information about protecting yourself against scams

Complaints and Feedback

Refer to here for further information on Safe Steps complaints processes.

Whistleblower reports can be made to our external reporting service Stopline under our Whistleblower policy here.


Please email media@safesteps.org.au or call 0418 457 390.