24/7 Family and Domestic Violence Support for Victorians

If you or someone you know is experiencing or afraid of family and domestic violence, you can contact Safe Steps for support by phone, email or web chat.

We’re open every day of the year, including public holidays.


1800 015 188
24/7 family violence response phone line.


A support worker will reply to you as soon as possible.

Live Web Chat

Connect with a family violence specialist online Mon-Fri, 9am – 9pm.

If you have been threatened or you are fearful for yourself, a child or a family member – call 000.

General Enquiries

If you have a general enquiry but do not need family violence support please contact Safe Steps’ head office*.


Please email media@safesteps.org.au or call 0422 956 754.


Email fundraising@safesteps.org.au or read how you can support our work.