Contact Safe Steps

24/7 Family and Domestic Violence Support for Victorians

If you or someone you know is experiencing or afraid of family and domestic violence, you can contact Safe Steps for support by phone, email or web chat.

We’re open every day of the year, including public holidays.

If you have been threatened or you are fearful for yourself, a child or a family member – call 000.

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General Enquiries

If you have a general enquiry but do not need family violence support please contact Safe Steps’ head office*.

• Email: admin@safesteps.org.au
• Phone: (03) 9928 9600
• Post: GPO Box 4396, Melbourne, Victoria 3001

Order Safe Steps Brochures

Order online HERE.

Fundraising

Email fundraising@safesteps.org.au or read how you can support our work.

Scam phone calls: Safe Steps does not make phone calls asking for donations. If you receive a call or SMS from someone asking for donations on Safe Steps’ behalf, please don’t give them any personal information and consider reporting the call. Scamwatch has information about protecting yourself against scams. 

Complaints and Feedback

Refer to here for further information on Safe Steps complaints processes.

Media

Please email media@safesteps.org.au or call 0418 457 390.