How we can help

24/7 Family and Domestic Violence Response Services

24/7 Family Violence Response Phone Line
Safe Steps is Victoria’s 24/7 Family Violence Response Centre. You can get in touch with us any time of the day or night, every day of the year, on 1800 015 188.

Family Violence Live Web Chat
Available 9am – midnight Monday to Friday.
Live web chat is closed on national and Victorian public holidays.

Support for People with Disabilities

The Disability and Family Violence Crisis Response Initiative (DFVCRI) at Safe Steps assists victim-survivors with a disability who are experiencing family violence to access the services and supports they need to stay safe, quickly.

You can still seek safety from family or domestic violence even if you have COVID-19

You are not alone: we can help you get to safety even if you have COVID-19.

Legal and court support for family violence

If you have experience domestic or family violence, Safe Steps can support you while you are in court as well as connect you with legal support.

Pets in Crisis

One in three women delay leaving family violence situations due to concerns about leaving their pets behind.

Staying for longer can place you at greater risk of being harmed which is why we will work with you to safely escape with all your family who are at risk. Your children, and your pets.

Brochures & Print Resources

Safe Steps are continually developing resources to reach the people who need our help. These resources are available to hospitals, schools, community groups and anyone who is interacting with people they believe to be at risk.

All resources are free unless advised.