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How to contact us for support

Phone
1800 015 188
24/7 family violence response phone line.

Email
safesteps@safesteps.org.au.
A family violence specialist will reply to you as soon as possible.

Live web chat
Connect with a family violence specialist online Mon-Fri, 9am – 9pm.

In an emergency, dial 000.

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Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations.

Safe Steps Family Violence Response Centre is supported by the Victorian Government.

Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.

Safe Steps is committed to providing a child safe environment and has zero tolerance of any form of violence or abuse perpetrated against children and young people.

We are committed to providing a child safe environment where the safety of children and young people is promoted.

We are committed to the best interests of the child; to investigating any concerns, disclosures, allegations or suspicions of harm; and will respond to and report allegations of child abuse in accordance with our policies and procedures and legal obligations.

We are committed to ensuring that children and young people can actively participate in decisions that effect their safety and wellbeing.

We are committed to being a Child Safe Organisation that recognises, respects and promotes children’s rights.

We are committed to training and educating our workforce on the Child Safe Standards, children’s safety, reporting child abuse allegations, and practices for keeping children and young people safe.

We will ensure our practitioners are trained to recognise children and young people as victim-survivors in their own right and to respond accordingly, including engaging with children and young people themselves. Some perpetrator’s behaviour is specific to children, which recognises that children experience some unique risk factors, and that their risk must be assessed separately from adult victim survivors.

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