What we do
We provide specialist support services for anyone in Victoria who is experiencing or afraid of family violence.
24/7 crisis phone line
You can contact our 24/7 phone line any time of the day or night and our family violence specialists will support you to find safety from domestic abuse.
Safety Planning
We can help you explore safety options, create a safety plan, and put in place safety measures to help reduce risk including access to aids, support or equipment.
Information for family and friends
If you are worried someone you know or care about is experiencing family violence, there are some simple things you can do to help and support them.
Understanding family violence
What is family violence?
Family violence is any threatening, coercive, dominating or abusive behaviour that occurs between people in a family, domestic or intimate relationship, or former intimate relationship, that causes the person experiencing the behaviour to feel fear.
Types of abuse
Violence isn’t just physical. Emotional and psychological abuse can be just as damaging.
Early warning signs of abuse
Early warning signs or ‘red flags’ are an indication that a relationship has become unhealthy and could escalate into family violence.
How Safe Steps helped in 2021 - 2022
67,661
inbound calls to our service.
106,098
outbound calls to manage victim-survivor risk.
35,936
bed nights provided in secure crisis accommodation.
3,905
supported victim-survivors with a crisis service, including accommodation to escape family violence.
