When the phone rings, Safe Steps answers

For someone escaping family violence, that answer can be the first step to safety.

Safe Steps is Victoria’s only statewide 24/7 family violence crisis response service. Every day, women, children and families contact us in urgent and often life-threatening situations. Your donation helps ensure that when someone reaches out, there is a specialist ready to respond.

We provide immediate crisis support, safety planning, access to emergency accommodation, support for children and pets, helping people move from danger to safety.

When the phone rings, Safe Steps answers

For someone escaping family violence, that answer can be the first step to safety.

We provide immediate crisis support, safety planning, access to emergency accommodation, support for children and pets, helping people move from danger to safety.

When the phone rings, Safe Steps answers

For someone escaping family violence, that answer can be the first step to safety.

We provide immediate crisis support, safety planning, access to emergency accommodation, support for children and pets, helping people move from danger to safety.

Your support helps someone move from crisis to safety

In FY25, Safe Steps handled more than 130,000 contacts, provided around 31,000 nights of crisis accommodation, and conducted thousands of risk assessments.

We provide immediate crisis response, risk assessments, and safety planning for people experiencing family violence. We also offer emergency and supported accommodation, including pet-friendly options, as well as financial and material aid, court support, and specialist assistance for people with disability. This practical, specialist support helps people take the next step toward safety.

Find Out More

Your support helps someone move from crisis to safety

In FY25, Safe Steps handled more than 130,000 contacts, provided around 31,000 nights of crisis accommodation, and conducted thousands of risk assessments.

Find Out More

Other ways to donate to Safe Steps.

Direct bank transfer

Transfer your donation directly from your bank account to Safe Steps.

BSB: 033 132

Account Number: 284 296

Account Name: Safe Steps Family Violence Response Centre

If you would like a receipt for your donation, please email fundraising@safesteps.org.au and include your details.

Cheque or Money order

Please make cheques or money orders payable to:

Safe Steps Family Violence Response Centre

Postal address:

Reply Paid 90113

GPO Box 4396

Melbourne VIC 3001

Essential items

We gratefully accept donations of new, unused essential items to support women and children staying in our emergency accommodation.

Our most needed items include:

Supermarket vouchers
Fuel vouchers
Beanies (adult and children)
Gloves
Socks (adult and children)
Plain women’s underwear
Deodorant
Soft toys
Adult colouring books, journals, pens and art and craft supplies
Chocolates
Nail clippers
Disposable razors
Cat and dog food sachets
Cat and dog toys

If you would like to organise a donation of these essential items, please email fundraising@safesteps.org.au and our team will be in touch to arrange a suitable drop-off.

FAQ:

How will my donation be used?

Your donation helps ensure people experiencing family violence can access Safe Steps’ 24/7 crisis response, emergency accommodation, safety planning, and practical support when they need it most. Every donation makes a difference, with gifts funding everything from essential toiletries and comfort items to a safe night of emergency accommodation for a woman, her children, and their pets.

Is my donation tax-deductible?

Yes. Safe Steps is a registered charity. All donations of $2 or more are tax-deductible. If you donate online, you’ll receive your tax receipt instantly by email. If you donate via bank transfer, please contact us and we’ll be happy to provide a receipt.

Will my donor details remain private?

Yes, we value your privacy. We protect your personal data and do not sell, rent, or trade our donor list with any third parties.

Can I set up a regular monthly donation?

Yes. Regular monthly giving helps us plan ahead and ensure continuous 24/7 support. You can easily select the “Monthly” option on our donation form and modify or pause it at any time.

What other ways can I support Safe Steps?

We welcome direct bank transfers, corporate partnerships, workplace and community fundraising, gifts in Wills, and donations of new, unused essential items. You can start a community fundraiser through our Community Fundraising page or Grassrootz. We also appreciate gift vouchers from supermarkets and major retailers, which give women and families the flexibility to purchase the items they need most. To discuss any of these options further, please contact fundraising@safesteps.org.au.

Enquiries

If you have any questions or want to get in touch, please contact our friendly team on (03) 9928 9600 or fundraising@safesteps.org.au

Creating safety and hope together

Thanks to the generosity of our donors, Safe Steps can continue responding when people need us most. Your gifts help sustain our 24/7 crisis support, emergency accommodation, and practical assistance for women, children, and their pets escaping family violence.

Explore our latest Impact Report to see the difference your support makes.

View the Impact Report

Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations.

Safe Steps is committed to ensuring diversity, inclusion and equity are embedded throughout our organisation for the benefit of our clients and our staff. We are committed to a focus on recognising and eliminating discrimination in the services we deliver. Read our Diversity, Inclusion and Equity Statement here.

Safe Steps is committed to creating and maintaining a Child Safe Organisation; ensuring obligations to meet the Child Safe Standards and Reportable Conduct Scheme requirements, as codified by the Child Wellbeing and Safety Act 2005 (Vic). You can read more about this commitment in our Child Safety and Wellbeing Policy here.

Safe Steps Family Violence Response Centre is supported by the Victorian Government.

Safe Steps respectfully acknowledges and celebrates the Traditional Owners of the lands throughout Victoria and pays respects to their Elders of past, current and future generations.