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24/7 family violence response phone line 1800 015 188

Victoria’s 24/7 Family Violence Phone Line

safe steps Family Violence Response Centre is Victoria’s statewide first response service for those experiencing family violence or concerned about another experiencing family violence. We operate 24/7, 356 days a year. 

Domestic and family violence can happen in any family, to anyoneHowever, most domestic or family violence is violence perpetrated by men against women and children.  safe steps has a long history of supporting women and children to live a life free from family violence. This remains our primary purpose and focus. Alongside this, we recognise that family violence is never okay, and that regardless of age, gendersexuality or gender identity, everyone has the right to feel safe at home.  

We’re here to support you

Whatever your situation, our helpline will support you to understand your family violence risks, explore safety options and make appropriate and timely referrals to services that exist to meet your specific and individual needs. Additional supports are available for people with disabilities and people from non-English speaking backgrounds. 

Contacting us

Phoning the 24/7 Family Violence Response line may be your first step in seeking safety. It might be the first time you speak about what is happening behind closed doors. Know that this is what we do each day and we are here to support you, at your pace, to begin taking steps towards safety. 

If you are unable to make a call due to safety reasons or preference, you can email safesteps@safesteps.org.au at any time.

You can also chat to us online between 9am and 9pm, Monday to Friday.

A Family Violence specialist will seek to assist you in the way you find most helpful.  

What to expect when you call

When you call safe steps a family violence crisis specialist will help you understand you and your children’s family violence risks and explore options to increase your safety – regardless of whether you want to stay in the relationship or leave.  

Depending on your needs, a safe steps family violence crisis specialist can also: 

  • Arrange safety measures that enable you to stay safe at home (if appropriate) 
  • Help you to access crisis accommodation in the case of imminent high risk 
  • Connect you with legal services
  • Connect you with counselling services 
  • Refer you to family violence outreach services in your area for ongoing support 

For non-English speakers 

If you or someone you care about is experiencing family violence and speaks limited or no English, we can arrange to speak to you with the help of a  telephone interpreter. All you need to do is call us and tell us: 

  • Your phone number
  • Your language
  • When it is safe to call 

If someone you know is unable to speak English to give us this information, you can call for them to help arrange a follow-up telephone call. 

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